Last Updated on December 12th, 2024
Refund Policy for Services
Refunds for services are determined by the timing of the cancellation relative to the scheduled appointment.
Cancellations Made 48 Hours or More Before the Appointment:
Users who cancel at least 48 hours prior to the scheduled appointment time are eligible for a full refund.
Cancellations Made Between 48 and 24 Hours Before the Appointment:
Users who cancel between 48 and 24 hours prior to the appointment time are eligible for a 50% refund of the total booking amount.
Cancellations Made Less Than 24 Hours Before the Appointment or No-Shows :
Cancellations made within 24 hours of the appointment or failure to attend the appointment ("no-shows") are not eligible for a refund.
Refund Process
Refunds will be processed within 5-10 business days after the cancellation request is confirmed.
Refunds will be issued to the original payment method used during booking.
Non-Refundable Items
Certain promotional bookings or discounted services may be explicitly marked as non-refundable. These terms will be disclosed at the time of booking.
Disputes and Exceptions
If a service provider cancels or is unable to fulfill the appointment, users are eligible for a full refund or rescheduling at no additional cost.
Users may contact EquiLink customer support at info@equilinkapp.com for assistance with disputes or refund requests.
Refund Policy for Advertising and Promotional Services (Businesses)
Business Service Listings: Business members who pay for listings, promotions, or other services on EquiLink can cancel their services at any time. However, refunds are subject to the specific conditions outlined below:
Monthly Subscriptions: Refunds for monthly subscription fees are not provided once the payment has been processed. However, users can cancel their subscriptions, and they will retain access to paid features until the end of the billing period. If a technical error occurs where it limits the use of the subscription features or it is an exceptional circumstance, please contact EquiLink Support at info@equilinkapp.com. We reserve the right to handle this with a case-by-case approach.
Annual Subscriptions: If a business has purchased an annual subscription and chooses to cancel, refunds are available within the first 14 days of purchase. After this period, the subscription fee is non-refundable. If a technical error occurs where it limits the use of the subscription features or it is an exceptional circumstance, please contact EquiLink Support at info@equilinkapp.com. We reserve the right to handle this with a case-by-case approach.
One-Time Payments: Payments for one-time promotional listings or other non-recurring services are generally non-refundable. Exceptions may apply in cases of technical issues that prevent service delivery, in which case users can contact our support team at info@equilinkapp.com for assistance.
Service Interruptions: In the event that EquiLink experiences prolonged service interruptions that prevent access to paid services, affected users may be eligible for a partial refund or credit at EquiLink’s discretion.
Non-Refundable Services: Advertising and promotional services on Equilink are generally non-refundable once published or displayed on the app. Businesses should review ad details carefully before publishing.
Exceptional Circumstances: In rare cases, refunds may be issued for technical issues that prevent the ad from displaying as intended. Refunds under these circumstances are at Equilink’s discretion.
Requesting a Refund: If an advertising service has not yet been displayed, businesses may request a refund within 7 days of payment by contacting Equilink Support at info@equilinkapp.com.
Digital Products
Non-Refundable: Digital products (e.g., eBooks, training materials, or other downloadable content) are non-refundable once accessed or downloaded, due to the nature of these products.
Access Issues: Customers unable to access a purchased digital product may contact Equilink Support within 48 hours of purchase. For all digital products purchased through EquiLink, we hold the transaction funds for 72 hours following purchase to address any technical difficulties that may prevent access or use. During the contact period of 48 hours, our support team will work to resolve reported issues. If the issue cannot be resolved within this time and is directly related to our product or platform, a refund may be issued at our discretion. Refunds will not be granted for resolved issues, user error, or incompatibility with unsupported devices or systems.
Event Fees
Event Registration Refunds: Event registration fees for clinics, seminars, or horse shows are generally non-refundable, except where specified by the event organiser.
Cancellations or Rescheduling: If an event is cancelled or postponed by the organiser, Equilink will process refunds or credits as specified by the event organiser’s terms.
Refund Request Process: To request a refund due to event cancellation or other qualifying circumstances, please contact Equilink Support within 7 days of the scheduled event.
Consumer Protection Compliance
Compliance with Consumer Protection Laws: EquiLink adheres to all applicable consumer protection laws. For EU residents, the right to withdraw from a purchase within 14 days (as per the EU Consumer Rights Directive) applies to eligible digital products or services unless otherwise stated. California residents may have specific rights under the California Consumer Privacy Act (CCPA).
Non-Refundable Items: Certain items, such as promotional placements and digital content already downloaded, may be non-refundable due to their consumable nature. We encourage users to review item details and terms before making any purchase.
Refund Process
To request a refund that is readily available on you booking or inquire about cancellations, users can contact EquiLink’s support team at info@equilinkapp.com. Refund requests are generally processed within 10 business days, and any eligible refund will be issued to the original payment method.
General Refund Terms and Conditions
Processing Time: Approved refunds will be processed within 5-10 business days to the original payment method used at the time of purchase.
Contact Information: For refund requests or questions about this policy, please contact Equilink Support at info@equilinkapp.com.
Equilink reserves the right to update or change this Refund Policy at any time. Changes to this policy will be posted on the Equilink app and website and will take effect immediately upon posting.